These Terms and Conditions (“Terms”) govern your use of the MokshaPay platform (website and mobile app), owned and operated by Sambal One Stop Fintech Solution Pvt. Ltd. (“we,” “our,” or “us”). By accessing or using MokshaPay, you agree to comply with these Terms. If you do not agree, please discontinue using our services.
1. Eligibility
To use MokshaPay, you must:
- Be at least 18 years old
- Be a resident of India
- Have a valid Aadhaar, PAN, and Indian bank account
- Be legally capable of entering into a contract
2. Services Offered
MokshaPay provides:
- Instant personal loans ranging from ₹5,000 to ₹2,00,000
- Flexible repayment options (weekly/monthly EMIs)
- Credit score improvement through CIBIL reporting
- Cashback or reward programs for on-time repayment
All loans are processed and disbursed through registered NBFC partners, in accordance with RBI’s Digital Lending Guidelines.
3. User Responsibilities
You agree to:
- Provide accurate and truthful information during registration
- Maintain confidentiality of your login credentials
- Not engage in any fraudulent or unlawful activities
- Inform us immediately of unauthorized access or errors
You must not:
- Provide false or misleading documents
- Misuse or disrupt the platform
- Attempt to manipulate loan processes or data
4. Loan Agreement
By accepting a loan offer, you agree to:
- The Loan Agreement, Key Fact Statement (KFS) and NBFC Terms shown before disbursal
- Automatic reporting of repayment data to credit bureaus
- Auto-debit mandate setup via eNACH or UPI AutoPay
MokshaPay acts as a Loan Service Provider (LSP) facilitating the process; the NBFC partner is the actual lender.
5. Fees and Charges
- Processing Fee: As displayed during loan approval
- Interest Rate: Based on user profile and NBFC policies
- Late Payment Penalty: Applicable for overdue EMIs
- Auto-Debit Failure Fee: As per NBFC or payment partner policy
All charges are transparently disclosed prior to loan confirmation.
6. Intellectual Property
All trademarks, designs and content on the MokshaPay platform are the property of Sambal One Stop Fintech Solution Pvt. Ltd. No part may be copied, reproduced or distributed without written permission.
7. Limitation of Liability
We are not liable for:
- Loan rejections or delays from NBFCs
- Technical issues, downtime, or app errors
- Unauthorized access caused by user negligence
- Any indirect or consequential losses
Our liability shall not exceed the total processing fee paid by the user.
8. Termination of Access
We may suspend or terminate your access if:
- You violate these Terms or applicable laws
- You provide false or misleading information
- You misuse the platform or fail to make repayments
All outstanding dues remain payable even after account termination.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of India. All disputes shall fall under the exclusive jurisdiction of the courts in Gurgaon, Haryana.
10. Contact Us
For support or legal queries, reach out to:
Regulatory Compliance
MokshaPay operates as a Loan Service Provider (LSP) under the RBI’s Digital Lending Guidelines (2022–2023) and adheres to:
- Information Technology Act, 2000
- Consumer Protection Act, 2019
- RBI Fair Practices Code for Digital Lenders
- Data Privacy & Protection Standards
© 2025 Sambal One Stop Fintech Solution Pvt. Ltd. All rights reserved.
